Shipping Policy

At Nimaus, we are committed to delivering your order as quickly and safely as possible.

Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Estimated delivery: 7–12 business days after dispatch.
• Delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Costs

• Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase.

Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team. We're always happy to help!